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Vtiger Asterisk Integration

Start to make and receive calls from Vtiger CRM using Vtiger PBX Manager Suite. Deliver great customer service through quick generative calls with Vtiger Asterisk Connector. Asterisk Telephony Gateway connects the telecommunication network with the SIP connectivity method.
  • The call icon beside the phone number initiates calls from Vtiger CRM.
  • Instant incoming calls pop-up alert with Contact Name display.
  • Receive, Dial, Reject, Hang up and Transfer your calls via softphone.
  • Single-click dial for outgoing calls with ringing, completed, and busy status.
  • Configure dial plan to edit/delete internal peer and call function.
  • View calls on progress, duration, total calls received, and missed easily.
  • Log history shows the records of both inbound and outbound calls.
  • Replay and Download recorded calls/conversations for reference.
  • Access to previous call reports inside the PBX Manager module in vtigercrm.
If you are using Asterisk 12+ versions and Vtiger version 6.5. Kindly contact our support for help.VOIP provider – We Support Twilio and Gotrunk providers. For other providers, Please contact us.

Vtiger Asterisk Integration

CRM compatibility

Edition: Open Source PHP Version 5.6 - 7.4 Support version 7.*

Product Version

Version: 2.1

Single Domain
1yr FREE support
Req. ionCube Loader 12 or above
Send_and_Receive_Calls

Send and Receive Calls

With the PBX manager suite, you can easily send and receive all the inbound and outbound calls right inside your Vtiger CRM.
Manage_Call_logs

Manage Call logs

You can easily access all the call details in the call logs. You can also get the call information such as total calls received, Call duration, missed calls, etc.
Effective_Call_recording

Effective Call recording

With the Asterisk connector, you can effectively record any calls and replay the conversation for future reference
DEMO
Enhance customer service with Vtiger PBX Manager Suite, seamlessly integrated into Vtiger CRM. The Asterisk Connector simplifies call initiation and reception. A call icon by phone numbers enables effortless dialing, while pop-up alerts show contact names for incoming calls. Manage calls efficiently with the softphone interface, allowing actions like receiving, dialing, rejecting, hanging up, and transferring calls in a click. Enjoy one-click dialing for outgoing calls with enhanced status indicators.

Features

Vtiger-Phone-Call-Module-PBXManager

Vtiger Phone Call Module

  • Better interaction and communication with your customers and manage your customer relationships efficiently
  • Get an instant pop-up window for calls and capture your customers as Leads or Contacts.
  • Better visualization of calls that are in progress.
  • Access to CRM users to make and receive calls directly from your CRM.
  • With Vtiger Asterisk Connector you can Dial, Answer, or Hang up your customer calls for efficient peer-user communication.
  • With Vtiger Asterisk Connector have a better insight into the total calls that you have attended and No answer calls.
Asterisk-for-Vtiger-CRM

Asterisk for Vtiger CRM

  • The Vtiger Asterisk Connector supports Asterisk version 1.11 and above and Vtiger version 7.* If you are using Asterisk 12+ versions & Vtiger version 7.* kindly contact support.
  • To sync Sip and Extension conf with the CRM, Asterisk connector and CRM should be in the same server or MySql needs to be open to access from the Server where Asterisk is installed.
  • This Integration lets you make calls & record them for later reference.
  • Vtiger Asterisk lets you check the call status of the customer to know whether it is Ringing, Completed, or Busy.

 

Analyze-Call-Reports-in-SuiteCRM-Asterisk

Analyze Call Reports in CRM

  • Easily monitor and analyze your call records in a single unified window.
  • You can get accurate records of both inbound and outbound calls for better decision-making.
  • The Vtiger Asterisk Connector has better insight into total calls you are available and No answer calls.

 

 

 

Get-complete-call-history-SuiteCRM-Asterisk

Get complete call history

  • Run your business smoothly by keeping an eye on every prospect call using this integrated system.
  • Keep track of all your call records right inside your CRM with their contact details.
  • You can visualize the call duration with the exact time.
  • Record, Replay or Download the call records to enhance your products or services.
  • Vtiger Asterisk can monitor the status of a subscriber’s call to determine whether it is Ringing, Completed, or Busy.

Documentation

Boost your business communications with the Vtiger PBX Manager Suite. Streamline call management, improve customer service, and enhance productivity.
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