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CRM Compatibility:

  • Edition: Open Source
  • Version: 7

PBX Manager Suite

Product version 1.0

Asterisk Connector for Vtiger CRM to start making and receiving calls from Vtiger CRM.

  • Initiate calls right from vtiger CRM.
  • Instant pop-up alerts for incoming calls.
  • Single click dialing for outgoing calls.
  • Automatically logs both incoming and outgoing calls.
  • Complete conversation history in one unified window.
Features

Features

Engage with Instant Call pop-ups
  • Get instant pop-up window for calls and capture your customer as Leads or Contacts within the CRM.
  • You can also make a outgoing call from the CRM with a single click.
  • Attend or Reject your customer calls using Zoiper Softphone.
  • Better visualization of calls which are in progress currently.
Configure your Dial Plan & Self Service
  • No more time delay to answer your customer calls.
  • Empower your users by giving them access to make and receive calls directly from your CRM.
  • With this you can Dial, Answer or Hang up your customer calls for efficient peer-user communication.
Analyze Call Reports in CRM
  • Easily monitor and analyze your call records in the single unified window.
  • You can get accurate records of both inbound and outbound calls for better decision making.
  • Have a better insight about the total calls that you have attended and No answer calls within the CRM.
Get complete call history
  • Keep track of all your call records right inside your CRM with their contact details.
  • You can visualize the call duration with exact time.
  • Record, Replay or Download the call records to enhance your products or services.
  • You can check the call status of the customer to know whether it is Ringing, Completed or Busy.
Limitations
  • To sync Sip and Extension conf with the CRM, Asterisk connector and CRM should be in same server or MySql need to be open to access from the Server where Asterisk is installed.
  • The Asterisk CRM Integration supports Asterisk version 1.8.* & 11.* and Vtiger version 6.*. If you are using Asterisk 12+ versions & Vtiger version 7.*, kindly contact support.

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