Asterisk Connector for SuiteCRM

CRM Compatibility :

Edition: Open Source
CRM Version: 7.11
Asterisk Version: 11 or ↑

SuiteCRM Asterisk Connector

SuiteCRM Asterisk Connector allows users to make and receive calls from SuiteCRM. Start an outgoing call or answer an incoming call with a single click through the softphone. The asterisk connector automatically records calls and allows you to view logs anytime.

  • Click-to-call from Contacts phone number right from your SuiteCRM.
  • Call pop-up on incoming calls with detailed caller information.
  • Track all calls from call history to refer/analyze details later.
  • Automatically records all incoming, outgoing calls, and saves the same in mp3 format in your business CRM.
  • Download and replay the conversations to enhance your services.
  • Define dial plan with user access rules to make/receive calls.
  • Efficient peer-user communication with options to view calls on progress, and answer calls.
  • Call hang-up option in incoming call pop-ups to disconnect the connection.
  • Access to previous call reports inside the PBX Manager module in vtigercrm.

If you are using other than Asterisk 11.* version and SuiteCRM version 7.11, kindly contact our support for help.

Single Domain
1 Year Free Support & Upgrade
Requires ionCube Loader (4.4 or ↑)

Configure your SuiteCRM

How to Configure Asterisk Connector in SuiteCRM? As in snap,add the necessary Asterisk details in your SuiteCRM and start making/receiving calls just with a click.

suitecrm-asterisk-configuration

 

Define user rules

Manage Inbound,Outbound call rules.Define your own user list,enable who can make an outgoing call/receive an incoming call.

suitecrm-asterisk-connector-user-permissions

Assign user extension

Easily create and assign phone extension’s that is unique to individual users.

suitecrm-asterisk-connector-user-extension

Call Logs

Get the complete incoming/outgoing call history and recordings in one place from Call Logs.

suite-asterisk-call-logs

Features

vtiger_asterisk_integration_instant_call_pop-ups
SuiteCRM Telephony Integration
  • Get instant pop-up window for incoming calls in SuiteCRM from Asterisk Connector.
  • You can also make outgoing call from the CRM in single click.
  • Attend or Reject your customer calls.
  • Better visualization of calls which are in progress.
capture-contacts
Configure your Dial Plan & Self Service
  • No more time delay to answer your customer calls.
  • Empower CRM users by giving them access to make and receive calls directly from your CRM.
  • With Asterisk Module for SuiteCRM you can Dial, Answer or Hang up your customer calls for efficient peer-user communication.
sync-contacts
Analyze Call Reports in CRM
  • Easily monitor and analyze your call recordings in single unified window
  • You can get accurate records of both inbound and outbound calls for better decision making.
  • With Suite Module for Asterisk Connector have a better insight about the total calls that you have attended and No answer calls
call -history
Get complete call history
  • Keep track of all your call records right inside your CRM with their contact details.
  • You can visualize the call duration with exact time.
  • Record, Replay or Download the call records to enhance your products or services
  • Suite CRM Asterisk Module Integration let’s you to check the call status of the customer to know whether it is Ringing, Completed or Busy.
get-to-know
Asterisk for SuiteCRM
  • The Asterisk Connector module for Suite CRM supports Asterisk version 11.* & above and SuiteCRM version 7.11 If you are using other Asterisk or SuiteCRM versions, kindly contact support.
  • Asterisk Server setup in SuiteCRM can be configured with ease referring SuiteCRM Asterisk Connector Documentation.
  • Asterisk Integration Module for Suite CRM let’s you make call & record for later reference.

Suite Asterisk Connector

$ 999
  • Connects Asterisk & SuiteCRM
  • Call Recording
  • Incoming & Outgoing calls
  • Call logs to track

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