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CRM Compatibility :
SuiteCRM Asterisk Connector
SuiteCRM Asterisk Connector allows users to make and receive calls from SuiteCRM. Start an outgoing call or answer an incoming call with a single click through the softphone. The asterisk connector automatically records calls and allows you to view logs anytime.
- Click-to-call from Contacts phone number right from your SuiteCRM.
- Call pop-up on incoming calls with detailed caller information.
- Track all calls from call history to refer/analyze details later.
- Automatically records all incoming, outgoing calls, and saves the same in mp3 format in your business CRM.
- Download and replay the conversations to enhance your services.
- Define dial plan with user access rules to make/receive calls.
- Efficient peer-user communication with options to view calls on progress, and answer calls.
- Call hang-up option in incoming call pop-ups to disconnect the connection.
- Access to previous call reports inside the PBX Manager module in vtigercrm.
If you are using other than Asterisk 11.* version and SuiteCRM version 7.11, kindly contact our support for help.
Configure your SuiteCRM
How to Configure Asterisk Connector in SuiteCRM? As in snap,add the necessary Asterisk details in your SuiteCRM and start making/receiving calls just with a click.
Define user rules
Manage Inbound,Outbound call rules.Define your own user list,enable who can make an outgoing call/receive an incoming call.
Assign user extension
Easily create and assign phone extension’s that is unique to individual users.
Call Logs
Get the complete incoming/outgoing call history and recordings in one place from Call Logs.
Prevent Duplicate Entry
Prompts you with instant alerts whenever a duplicate is detected along with the primary record info.
Features
- Get instant pop-up window for incoming calls in SuiteCRM from Asterisk Connector.
- You can also make outgoing call from the CRM in single click.
- Attend or Reject your customer calls.
- Better visualization of calls which are in progress.
- No more time delay to answer your customer calls.
- Empower CRM users by giving them access to make and receive calls directly from your CRM.
- With Asterisk Module for SuiteCRM you can Dial, Answer or Hang up your customer calls for efficient peer-user communication.
- Easily monitor and analyze your call recordings in single unified window
- You can get accurate records of both inbound and outbound calls for better decision making.
- With Suite Module for Asterisk Connector have a better insight about the total calls that you have attended and No answer calls
- Keep track of all your call records right inside your CRM with their contact details.
- You can visualize the call duration with exact time.
- Record, Replay or Download the call records to enhance your products or services
- Suite CRM Asterisk Module Integration let’s you to check the call status of the customer to know whether it is Ringing, Completed or Busy.
- The Asterisk Connector module for Suite CRM supports Asterisk version 11.* & above and SuiteCRM version 7.11 If you are using other Asterisk or SuiteCRM versions, kindly contact support.
- Asterisk Server setup in SuiteCRM can be configured with ease referring SuiteCRM Asterisk Connector Documentation.
- Asterisk Integration Module for Suite CRM let’s you make call & record for later reference.
Suite Asterisk Connector
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Connects Asterisk & SuiteCRM
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Call Recording
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Incoming & Outgoing calls
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Call logs to track
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