Refund Policy

Smackcoders offers a 15 day refund or money back guarantee on CRM extensions you purchase from www.smackcoders.com based on the terms of our refund policy. All our WordPress plugins have a FREE Private Trial and demo to take a look at the product functionality. Since the products are open-coded with FREE Lifetime support & upgrade, we DO NOT PROVIDE REFUND for WordPress plugins. And we make sure that you get the most value from the product you purchase from us with our FREE services.

There will be no refund for our WordPress 3-in-1 bundle package at any cost. Since the product includes our top 3 WordPress Products such as UltimateCSV Importer, Leads builder for CRM and Email Customizer for WooCommerce with the support for multi-domain with lifetime FREE support and upgrade. So make sure you verify the product using the Private Trial or Live Demo before your purchase.

The refund is based on the following terms, specially designed to that the refund policy is not been abused or taken advantage of it. If you have any questions about our refund policy, please send us an email at [email protected]

Note:

Our WordPress plugins don’t require ionCube Loaders to install/activate.

It is clearly mentioned in all possible ways that our CRM & HRM extensions are licensed for a single domain and ionCube protected. And requires ionCube loaders to install/use our extensions. So it should be confirmed that your hosting supports ionCube loaders, the version, and method or get support to enable it for your account before the purchase. Any refund request claiming because of not possible ionCube support is not eligible as it is possible to use the product by simply changing the host.[email protected]

A refund is only provided when
– A product you purchased from Smackcoders is not working as promised/defined in our website.
– A product you purchased is buggy, incomplete or not resolved in time.
– After confirmation with the Smackcoders developer team with the proper development environment to test the case.
Note: It is your responsibility to give us access to an instance in which our product is installed or any alternate methods like a common staging/testing site to ensure the claims are valid and eligible from our end.
Support

We are committed to support all our valuable customers to solve any product related issues under certain terms as explained further. It is clear that we are limited to support our product only. Any issues arising out of our products are not covered in free support like environment side issues, conflict because of any customizations, issues/warnings due to other installed plugins/modules. Also, the user should arrange to provide valid information if needed access to the installed instance to provide timely support. If access to the instance is not possible then a common staging/test instance should be provided as an alternative to provide valid support.

A refund cannot be provided for
– Developer Edition.
– A product you buy works well as defined and is not a buggy one.
– If the reason is that the product is not fit for your needs. All product information & features are available in detail in our website and any questions should be clarified before the purchase.
– If the product works well as expected but it is not working for your specific need/case, even after proper support from us.
– Due to delays because of fatal errors inactivation due to the wrong domain or PHP version provided in order. We can reissue the licensed product but this will be processed manually. So such delays cannot be a reason.
– The user should ensure that a reasonable time is available for product activation, support etc., as some cases need to be solved after evaluating complete instance. So in such cases, no deadlines can be specified for such delays as it is not s direct product issue. Anyhow we can support you to some extent as far as requested details are provided without any hesitation, restrictions or delays.
We have mentioned all the details above to make it sure that our customers get the benefit of a refund at the same time making sure the policy is not abused by anyone, since you are provided with the digital product license, ask for a refund and still continue to use the product. We hope you agree and fully comply with our policy and would be happy to answer any queries and suggestions regarding our Terms and Policies.
*** These terms of Service can be changed at any moment without any notice. It is your responsibility to check this Agreement periodically for changes. For any further information please email webmaster