Smackcoders offers a money-back guarantee strictly under the terms mentioned here. Users are advised to read and understand our policy before purchasing to have a smooth experience.
If you are experiencing any issues contact our support to seek assistance. In most cases, we can assist you with a working solution as issues may differ from person to person. You have 30-days from the date of purchase to claim for a refund, so try to resolve issues at the first case.
You can create a support ticket from the inbuilt support form from the product or simply email the issues in detail to [email protected] You will get an email acknowledgment with link details of the ticket created. You can reply to the email or log in to our support desk powered by Freshdesk to keep the ticket thread updated. For timely and effective support we always suggest below
Note that the L1 Support Agents are your point of contact who are non-technical experts. They can assist you with known solutions, if required will get your ticket assigned to a technical support person, and keep the communication updated between you and the technical support team. And the solution and timeline may differ from case to case based on the complication involved.
Primarily there are 2 types of products available.
If you are experiencing any issues contact our support to seek assistance. In most cases, we can assist you with a working solution as issues may differ from person to person.
It is mentioned in all possible ways that our "CRM & HRM extensions are licensed for a single domain, ionCube protected, and comes with 1 Year FREE Support & Upgrade".
The refund policy and the processing may differ between these two types of products as we offer different presale solutions for WordPress and CRM products to make sure the product serves your purpose.
After 1 year, the support and software upgrades will expire, still, you can use the software license for a lifetime. To claim the latest upgraded product and support, you need to pay 20% of the product cost.
Kindly confirm that your hosting supports ionCube loaders, the version, and method, or get support to enable it for your account before the purchase. A refund claim due to not being able to use ionCube is not eligible as the product can be used by simply changing the host.
If the product doesn’t work in your instance we can always support you to fix the issue, kindly cooperate with our agents with the requested information for a timely resolution,
Our products are tested only in a standard environment and listed as supported 3rd party products and supported for the same. There may be conflicts due to customization, unknown 3rd party products, etc. which should be resolved from your side.
We keep updating them frequently based on our development, testing, and support experience. Features that are not listed as supported by the product are not supported by default. If the features mentioned as supported do not work as expected we can always assist you to make it work for you. Otherwise, it is eligible for a refund.
In the case of CSV importer plugin editions, users should take responsibility for the source file if it is not exported by our product. Source files like CSV or XML which have validation or such errors are not supported. We can always help you in fixing errors and format, but to make it compatible you should follow the relevant sample/example files.
We are committed to supporting all our valuable customers to solve any product-related issues under certain terms as explained further. It is clear that our support is limited to our product features as mentioned and promised on our website. We cannot guarantee a solution/support for any issues arising out of our products.
In the above cases, we can try to help you achieve the goal without breaking the above policy based on your cooperation.
If the product contains a security vulnerability (rare cases) it can be fixed/patched by updating the product. Otherwise, it is eligible for a refund.
If the product is buggy and our technical support cannot resolve the issues even after proper access to the development environment to test the case, the refund can be eligible after confirming the same with the Smackcoders developer team.
The user should ensure that a reasonable time is available for product activation, support, etc., as some cases need to be solved after evaluating a complete instance. So in such cases, no deadlines can be specified for such delays as it is not a direct product issue. Anyhow, we can support you to some extent as far as the requested details are provided without any hesitation, restrictions, or delays.
We have mentioned all the details above to make sure that our customers get the benefit of a refund at the same time making sure the policy is not abused by anyone, since you are provided with the digital product license, ask for a refund and continue to use the product. We hope you agree and fully comply with our policy and would be happy to answer any queries and suggestions regarding our Terms and Policies.
Explain the issue with related tickets and support given in detail to claim the refund referring to the points above. This helps us to process the refund and keep the checklist updated for other users.
*** These Terms of Service can be changed at any moment without any prior notice. We recommend you check this Agreement periodically for changes. For further inquiries, please contact the webmaster