The new regulation General Data Protection Regulation (GDPR) coming in the European Union takes effect on 25th May 2018. Here, we provide clear and complete info to equip Smackcoders customers, resellers and our service patrons on the information gathered, why it is gathered and how you can view it or opt-out altogether.
Your Privacy is important to us. At Smackcoders, we’ve some basic principles:
We at Smackcoders are folks behind a variety of Open-Source products and JoForce CRM. And vast majority of our works is available under the GPL. You can download and take a look at the code to see how it works. And few of our products are encoded to license the product for a single domain and to protect the code. You can know our address details in our contact page.
We collect your personal information if we have a reason to do so. We collect your name, email address, mailing address, phone number, credit card info or other details to provide services, to communicate with you or to make our services better.
Information submitted through the contact forms embedded in our website are stored for communicating with you, sending newsletters or to introduce the products we think that will interest you. And they will never be shared with third parties. For example, registration form, place an order, live chat, subscribe to newsletter, open a support ticket or enter information in our website.
Articles on our site includes embedded content like web page links, YouTube Videos. Embedded content from other websites behaves in the exact same way you visit them.
Data Shared With Our Support or Development Team
Sometimes to help you in debugging the products purchased from our website or do any custom development, we might ask to share a copy of your site, CRM or any environment that you are facing issue with. We highly appreciate your trust in us and guarantee that we are not going to share your data with anyone outside the company. But, we strongly recommend you to remove any personal information from the database before sharing with us. Since this is a replica of your site or environment, you are the one responsible for its data.
We don’t share any of your personal data with third-parties. However, some data is transferred and/or stored with third-party services we use like cloud-based services and payment methods. This is used to provide you with a better overall service and friendly user experience.
The services we use to make you feel better with our service:
We generally discard info about you when we no longer need for the purpose we collect and use it. We have described in the above section on How and Why we use your information. And we will not continue storing your data, once the purpose is solved.
When you submit a support ticket or a comment, your information will be stored in our website or support portal and we use this data to evaluate previous support history and recognize you to approve your comments automatically.
If you register on our site, we store your personal information in user profile. You can see, edit or delete your data any time. Administrators can also see and edit your information.
While no online service is 100% secure, we work very hard to protect your information against unauthorized access, alteration, destruction or use. We frequently monitor our services for potential vulnerabilities and attacks.
We protect your data with the following features:
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices, we will take responsive actions. In case of data breach:
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
If you have an account on this site or left comments in our website, we give you rights with respect to your personal data. It includes the following rights:
According to CalOPPA, we agree to the following:
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
To be in accordance with CAN SPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
Our services does not address anyone below 18 years of age. We do not knowingly collect any personal identification info from anyone under the age of 18. If you are a parent or guardian aware of your Children shared any of their personal data with us, please contact us. If we become aware of data, we will remove those data from our servers.
Under certain situations, Smackcoders Inc. may be required to disclose your personal information if required to do so by law or in response to valid request from public authority. For example, court or government agency.
We trust the above information will be helpful for you in this new GDPR regulation on protecting data. If you notice any crucial information you want to be missing, please write to us at [email protected]
2093 Philadelphia Pike #7877
Claymont, DE 19703
R43/S1 Shah Complex,
India – 627002