1. I am getting this error “Error unable to Upload” at the time of installation? How to overcome this?

We offer a zip file for the installation, and the size of the file would be more than 3MB. If you upload_max_filesize value in the php.ini file is less than 3MB, you will receive the mentioned error at the time of Vtiger Mailchimp Module installation. You can overcome the problem by increasing the upload_max_filesize value in your php.ini file.

2. I have successfully installed the Vtiger Mailchimp module. When I load the module page, I am getting the blank page. What would be the issue?

All our CRM products and the codes are ioncube protected, so ioncube loader version 10.x.x has to be installed in your php server before installing our Vtiger Mailchimp Integration module. Blank page error can be resolved with the ioncube loader installation.

3. Ioncube loader is installed in our PHP server. Free custom modules from smackcoders are working fine, but the Vtiger Mailchimp module page is throwing the blank page every time. How to resolve this?

Our free CRM extensions aren’t encoded for the single domain license. But the Vtiger Mailchimp Plus Integration module comes with a single domain license. If you try to install the integration module in the different CRM, it won’t work. You can purchase a license to enjoy the module benefits for every single domain.

4. I have successfully synced my Mailchimp audience to the CRM. Now I am creating a new audience in my CRM, but the newly created audience and their subscribers cannot be synced back to the Mailchimp marketing tool. What would be the issue and how to resolve it?

Normally, a free Mailchimp account user will get the option to create only one audience, so if you try to sync more audience details from CRM to Mailchimp, you cannot achieve this. You can buy a premium plan from Mailchimp marketing tool providers to add more than one Audience to your Mailchimp account.

5. Subscribers aren’t synced from Mailchimp to Vtiger. I have the proper email ID for all the subscribers, still no luck. What is the right procedure to sync my subscribers to the CRM from Mailchimp?

In the leads and Contacts module in VtigerCRM, the last name is the mandatory field. The same last name field is not a mandatory one in Mailchimp. You have to give data in the last name field for all the subscribers to achieve the skip-free sync from Mailchimp to CRM.

6. I created a campaign in the CRM, but it is not synced to Mailchimp. Why is that?

Audience ID is mandatory, so without syncing an Audience from CRM to Mailchimp, you cannot sync a campaign. In Mailchimp, you cannot create a campaign without adding an Audience to it. Similarly, you have to use the synced audience details in the CRM campaign before trying to sync it to Mailchimp. If you haven’t created any Audience in the Mailchimp yet, create the Audience in the CRM and first sync it. Then mention the audience name in the campaign to sync it successfully to Mailchimp.