Frequently Asked Questions

General Frequently Asked Questions

1. How to download a licensed package?

WordPress products – All the CRM products are licensed only for a domain or subdomain. Therefore, when mentioning the preferred domain be sure to mention your valid domain name. The package will trigger fatal errors when the domain differs. In the case of any minor mistakes like spelling change, you can contact our support team to get a fresh package. If the entire domain name is different we can’t replace the delivered package.

CRM products – All our CRM products are licensed for a domain or subdomain preferred during license generation. To use the product in your development or test environment you can generate a development package on your own in ‘My Account’ page for the first time. The development package is valid only for only 30 days and for extension of development package, contact support.

To download package

  • Go to My Accounts → View Orders, Click on ‘Create License Package’ in the download column.
  • Provide domain or subdomain name. In 5 -10 minutes ‘Create License Package’ link will be replaced with ‘Create License’.
  • If not refresh the page to see the change.Click on ‘Create License’ to download the package.
  • The package will be downloaded in your default downloads folder.

2. Can I use the product in domains other than my preferred domain?

WordPress products:

All our WordPress products are licensed for unlimited domain and it can be used in any domain.

CRM products:

Every CRM products are licensed for a domain or subdomain selected during license generation. To use the product in your development or test environment you can generate a development package on your own in ‘My Account’ page for the first time. The development package is valid only for only 30 days and for extension of development package, contact support.

3. How to get development license?

Development license can be generated on your own for the first time in ‘My Account‘ page. To generate license

  • Click on ‘Create Test License’ in the download column.
  • In 5 -10 minutes ‘Create Test License’ link will be replaced with ‘Download Test/Dev license’.
  • Click on ‘Download Test/Dev license’ to download the package.
  • The package will be downloaded in your default downloads folder.

The generated package is valid only for 30 days, to renew the package you can contact our support team.

4. Why fatal errors triggered during installation?

Domain licensing: The CRM products are licensed only for a domain / sub domain. Installing it in the domain other than the preferred domain triggers an error. It can be fixed by using development license.

To generate development license for the first time visit ‘My Account’ page. You can also renew the licensing by contacting our support team.

ionCube technology:  All the products in our store are partially protected by ionCube technology. If the ionCube loader is not enabled in your server, error will be triggered. To fix this issue you need to contact your hosting provider.

Plugin conflict: When both the free and PRO version of the products are activated, errors will be triggered. To prevent plugin conflicts deactivate the free version before activating the PRO version of the plugin.

5. Where can I find my PHP version and how to verify whether my server has ionCube loader?

You can verify these configurations in your phpinfo.php file. Open your browser and enter “www.yourdomain.com/phpinfo.php”. If it takes you to “Page not found”, you can create the file “phpinfo.php” in your domain root of your hosting server and add the below code using FTP.

< ?php phpinfo(); ?>

6. How and what are the details required to raise a support?

You can mail us at [email protected] Provide detail description of the problem you are facing. Send us the details of your server ionCube loader,PHP version and domain name along with a screenshot of the error.

You can also share us your FTP/SSH and backend access credentials to get a quick response. If that is not possible create a clone copy of your instance. All the support in queue are handled in First Come First Serve method.

The normal response time is 3 to 24hrs during working days. We work Monday to Friday, 10 AM to 7 PM IST (4.30 AM to 1.30 PM GMT).

7. How to install ionCube PHP extension in Windows?

The free ionCube PHP loader is required to install and run TestRail on your server. This extension decrypts the protected TestRail PHP files and optimizes their execution. See below to learn how to install ionCube on Windows systems.

You can download the ionCube loader for Windows here (you might need a different version if you didn’t install PHP via the Web Platform Installer):

  • PHP 5.4 or 5.3
  • PHP 5.2

After downloading and extracting the files on your server, copy the loader extension for your PHP version (e.g. ioncube_loader_win_5.4.dll) to your PHP’s ext directory (usuallyC:Program Files (x86)PHPv5.4ext or similar). Now activate the extension by adding the following line to your PHP.ini file (adjust the directory accordingly and use two backslashes as directory separator). You must specify the full path to the file. You can find the PHP.ini file in your PHP installation directory (usually C:Program Files (x86)PHPv5.4 or similar):

zend_extension=”C:Program Files (x86)PHPv5.4extioncube_loader_win_5.4.dll”

You can verify that the ionCube loader extension has been successfully installed by running php -v in the Windows Command Prompt (you need to change to PHP’s installation directory in order the execute this command).

The ionCube loader extension is successfully installed if php -v outputs something like this (note the ionCube PHP Loader line):

PHP 5.2.10 (cli) (built: Jun 17 2009 16:06:30)

Copyright (c) 1997-2009 The PHP Group

Zend Engine v2.2.0, Copyright (c) 1998-2009 Zend Technologies

with the ionCube PHP Loader v3.1.34, Copyright (c) 2002-2009, by ionCube Ltd.

Note: In order for IIS to be able to load the extension, it might be needed to change the permission of the ionCube extension file. To do this, right-click the file in Explorer, Properties, select the Security tab and add the Users group.

To reload PHP, you now need to restart the IIS web server. The easiest way to do is to restart the World Wide Web Publishing Windows service. You can do this by opening the Services application from the Administrative Tools and restarting the service (note that this restarts all IIS application pools and websites; if you are hosting other websites and applications on this server, you might want to restart the relevant application pool only).

8. How to install ionCube PHP extension in Unix/Linux?

You can download the relevant ionCube edition for your operating system from ionCube’s website. After downloading and extracting the files on your web server, place the files in a directory of your choice, for example /opt/ioncube.

To activate ionCube, add the relevant ionCube loader extension to your PHP.ini. To do this, make sure to use the zend_extension or zend_extension_ts configuration directives and specify the full path to the extension:

zend_extension=/opt/ioncube/ioncube_loader_lin_5.4.so

If you are using a different PHP version (e.g. PHP 5.3 or PHP 5.5), Make sure to specify the corresponding version of the ionCube loader. For example, for PHP 5.3 you would need to load the ionCube loader as follows instead (note the different version in the file name):

zend_extension=/opt/ioncube/ioncube_loader_lin_5.3.so

If you are unsure which ionCube extension you need to activate for your server system, copy the loader-wizard.php script to your web server directory and access it from your web browser and follow the installation instructions. After installing the extensions, restart your web server to load the newly installed extensions.

You can verify that the ionCube loader extension has been successfully installed by running php -v. Note, though that the PHP command line interface might use a different configuration file than the PHP version that is used by your web server. Make sure that ionCube is activated in all relevant PHP.ini configuration files. The ionCube loader extension is successfully installed if php -v outputs something like this (note the ionCube PHP Loader line):

PHP 5.2.10 (cli) (built: Jun 17 2009 16:06:30)

Copyright (c) 1997-2007 The PHP Group

Zend Engine v2.2.0, Copyright (c) 1998-2007 Zend Technologies

with the ionCube PHP Loader v3.1.34, Copyright (c) 2002-2009, by ionCube Ltd.

WordPress Plugins FAQs

  1. What are the supported post_date format?

Almost all the date formats will be supported. We use the PHP Functions to read the date format in the CSV files. The conversion of the date depends on the date format set on the Server and the CSV File parameters.

If in case the date does not fit into any of the standard format used across the globe or any part of the date string is missing, then current date will be used.

2. How to replace the inserted shortcode with image?

In Free version:

The inline image with shortcode will not be inserted, if they are not properly imported. The website will render the shortcode as just text. To populate the images in shortcode, follow these steps during import.

  • Enable “Advanced Media Handling” in file upload section.
  • Upload the images in zip. The image name should be same as the stated shortcode name of your CSV/XML file.
  • Enable “Insert Inline Images” in import configuration section.

In Pro version:

The inline and featured image are inserted in the same procedure. To populate the images do the following during import.

  • Enable “Insert Inline images” in import configuration section.
  • Upload the zip containing the images. The image name should be similar to the name mentioned in the shortcode of your CSV/XML file.
  • You can also upload the separately and populate the inserted shortcode. To upload the images, go to Managers → Image Shortcode. Choose upload and browse the folder to import the image folder.

3. Why my file size is shown zero byte after uploading and the import button is disabled?

The issue is due to the low “upload_max_filesize” in php.ini settings of your server. The minimum size should be 2M, To import file with large number of records you need to increase it further.

4. How to increase “upload_max_filesize”?

To increase the “upload_max_filesize” you can either overwrite the value in custom php.ini file or you can get support from your hosting provider.

5. Why am I getting empty headers in mapping section?

The issue is due to the improper naming of the CSV/XML. The filename should not contain spaces or any special characters. You can separate each word of your file name with hyphen(-) or underscore(_).

6. Where can I get sample CSV?

You can find the CSV samples in our blog post. You can also get the latest updates of our WordPress products in WordPress Products category.

7. why uploading 10,000 lines of CSV goes through processing and doesn’t create a single post?

The CSV file may have some errors. You can check the following cases

  • Save the CSV with proper UTF-8 without BOM format.
  • Ensure that nothing breaks or overlap in CSV.
  • Ensure that mandatory field header has values in it. E.g. post_title should not be empty.

8. Can I import CSV with special characters?

The product supports CSV file in UTF-8 without BOM, any characters in this formats can be imported.

9. How to save CSV in UTF-8 without BOM format?

Follow these simple steps to import other languages. Thanks for the steps mojeprogramy.com.

  • Prepare a CSV file with the data (I used Excel)
  • Saving files to CSV (Excel function)
  • I opened the CSV file in Notepad + +
  • CTR + A, CTR + C (copy all the text)
  • Then in Menu “Encoding”> “Encode without BOM”
  • CTR + V to paste all text
  • Save the file to import your CSV

10. Why am I getting fatal errors and how to fix it?

Error 1: Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2348617 bytes) in /home4/xxx/public_html/wp-includes/plugin.php on line xxx

The error is due to the lesser memory limit in your environment. You can refer the Codex importing content to know the WordPress import file content support. To fix, do the following

  • open your wp-config.php in the root WordPress directory and add define(‘WP_MEMORY_LIMIT’, ’64M’);
  • If you have access to php.ini file you can increase the ‘WP_MEMORY_LIMIT’.
  • You can also contact your hosting provider to increase the value for you.
  • If you have more Post Variables form field then change the max_input_vars value 3000 in php.ini

Error 2: /nas/wp/www/staging/speedqueen/wp-content/plugins/wp-ultimate-csv-importer-pro/ includes/smackLogging.php

The error is because of the use of auto_prepend_file or auto_append_file in php.ini file.

Add following code in .htaccess file

php_value auto_prepend_file none

php_value auto_append_file none

If none does not work try with 0 in place of none in your htaccess file

php_value auto_prepend_file 0

php_value auto_append_file 0

11. Its Support WPML ?

Yes. Oru plugin supports multi language Import in WordPress.

1. What are the supported third party plugins?

This plugin supports form builder plugins and user custom field plugins.

Form builders:

  • Gravity Form
  • Ninja Form
  • Contact Form 7

User Custom fields:

  • MemberPress
  • ACF
  • WP-Members

2. Why I’m not able to submit the form created with Contact form 7?

  • After generating the shortcode for Contact form.
  • Go to Contact → Contact Forms → Edit view of the shortcode.
  • In Mail menu, configure all the settings and save.
  • If the mail is not configured the form will trigger an error message stating ‘Submission failed’.

3. What does “wrong login/password” mean when authenticating Zoho CRM?

The problem is due to the ‘Two facto authentication’ method. You can either disable it or create new password for API authentication.

Disable Two factor authentication:

Go to, https://accounts.zoho.com → Two Factor Authentication page → ‘Disable’ link.

Create password for API authentication:

Go to, settings → Manage Application Specific Passwords.

In ‘ Application Specific Passwords’, enter machine name and current account password.

Generate new key(password) and use it instead of your account password.

Vtiger MailChimp Integration

1. How to fix “Permission to perform this operation denied for name problem” error?

  • The problem is due to the missing entries in the vtiger_ws_entity table in your database.
  • Check whether the module entries are inserted in the vtiger_ws_entity table. (MODULES – VTMailChimpLists, VTMailChimp, VTMailChimpGroups, VTMailChimpGroupings)
  • If not, take the backup copy of your vtiger database.
  • Add required entries in your database by running below query.

insert into vtiger_ws_entity (name,handler_path,handler_class,ismodule)

values(‘MODULES‘,’include/Webservices/VtigerModuleOperation.php’,’VtigerModuleOperation’,’1′);

2. How to uninstall the installed Vtiger MailChimp?

If you want to uninstall the package after 15 days of trial and the package installed in the wrong domain, then follow the simple procedures listed below.

  • Before follow the uninstallation procedure. First take the backup copy of your instance. 
  • Copy  the attached file and paste  in your Vtiger CRM root folder.
  • Run the following the URL in browser (http://yourcrmaddrss/moduledelete.php)
  • Remove the following folders manually in your CRM.
    • yourcrm/modules/VTMailChimp
    • yourcrm/modules/VTMailChimpGroupings
    • yourcrm/modules/VTMailChimpGroups
    • yourcrm/modules/VTMailChimpLists
    • yourcrm/Smarty/templates/modules/VTMailChimp
    • yourcrm/Smarty/templates/modules/VTMailChimpLists
  • Remove the workflows manually. Go to settings → Workflow
    • Add/Remove Contacts from/to MailChimp Lists
    • Add Contacts to MailChimp Lists on First Save
    • Add/Remove Accounts from/to MailChimp Lists
    • Add Accounts to MailChimp Lists on First Save
    • Add/Remove Leads from/to MailChimp Lists
    • Add Leads to MailChimp Lists on First Save
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