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Frequently Asked Questions

General Frequently Asked Questions

1. How to download a licensed package?

CRM products – All the CRM products are licensed for a domain or subdomain(preferred during license generation). When mentioning the preferred domain make sure to mention your valid domain name. The package will trigger fatal errors when the domain differs. If the domain name includes minor changes like .eu to .com or any other changes, contact our support team to get a fresh package. Otherwise if the entire domain name is different we can’t replace the delivered package.

To use the product in your development or test environment you can generate a development package on your own in ‘My Account’ page for the first time. The development package is valid only for 30 days. For extension of the development package, please contact support.

To download package

  • Go to My Accounts → View Orders, Click on ‘Create License Package’ in the download column.
  • Provide domain or subdomain name. In 5 -10 minutes ‘Create License Package’ link will be replaced with ‘Create License’.
  • If not refresh the page to see the change. Click on ‘Create License’ to download the package.
  • The package will be downloaded in your default downloads folder.

2. Why fatal errors triggered during installation?

Domain licensing: The CRM products are licensed only for a domain/sub domain. Installing it in the domain other than the preferred domain triggers an error. It can be fixed by using development license.

To generate development license for the first time visit ‘My Account’ page. You can also renew the licensing by contacting our support team.

ionCube technology:  All the products in our store are partially protected by ionCube technology. If the ionCube loader is not enabled in your server, error will be triggered. To fix this issue you need to contact your hosting provider.

Plugin conflict: When both the free and PRO version of the products are activated, errors will be triggered. To prevent plugin conflicts deactivate the free version before activating the PRO version of the plugin.

3. Where can I find my PHP version and how to verify whether my server has ionCube loader?

You can verify these configurations in your phpinfo.php file. Open your browser and enter “www.yourdomain.com/phpinfo.php”. If it takes you to “Page not found”, you can create the file “phpinfo.php” in your domain root of your hosting server and add the below code using FTP.

< ?php phpinfo(); ?>

4. How and what are the details required to raise a support?

You can mail us at [email protected]. Provide detail description of the problem you are facing. Send us the details of your server, ionCube loader, PHP version, and domain name along with a screenshot of the error.

You can also share us your FTP/SSH and backend access credentials to get a quick response. If that is not possible create a clone copy of your instance. All the support in queue are handled in First Come First Serve method.

The normal response time is 3 to 24hrs during working days. We work Monday to Friday, 10 AM to 7 PM IST (4.30 AM to 1.30 PM GMT).

WordPress Plugins FAQs

1. What are the supported post_date format?

Almost all the date formats will be supported. We use the PHP Functions to read the date format in the CSV files. The conversion of the date depends on the date format set on the Server and the CSV File parameters.

If in case the date does not fit into any of the standard format used across the globe or any part of the date string is missing, then current date will be used.

2. How to replace the inserted shortcode with image?

In Free version:

The inline image with shortcode will not be inserted, if they are not properly imported. The website will render the shortcode as just text. To populate the images in shortcode, follow these steps during import.

  • Enable “Advanced Media Handling” in file upload section.
  • Upload the images in zip. The image name should be same as the stated shortcode name of your CSV/XML file.
  • Enable “Insert Inline Images” in import configuration section.

In Pro version:

The inline and featured image are inserted in the same procedure. To populate the images do the following during import.

  • Enable “Insert Inline images” in import configuration section.
  • Upload the zip containing the images. The image name should be similar to the name mentioned in the shortcode of your CSV/XML file.
  • You can also upload the separately and populate the inserted shortcode. To upload the images, go to Managers → Image Shortcode. Choose upload and browse the folder to import the image folder.

3. How to increase “upload_max_filesize”?

To increase the “upload_max_filesize” you can either overwrite the value in custom php.ini file or you can get support from your hosting provider

4. Where can I get sample CSV?

You can find the CSV samples in our blog post. You can also get the latest updates of our WordPress products in WordPress Products category.

5. Why uploading 10,000 lines of CSV goes through processing and doesn’t create a single post?

The CSV file may have some errors. You can check the following cases

  • Save the CSV with proper UTF-8 without BOM format.
  • Ensure that nothing breaks or overlap in CSV.
  • Ensure that mandatory field header has values in it. E.g. post_title should not be empty.

6. Can I import CSV with special characters?

The product supports CSV file in UTF-8 without BOM, any characters in this formats can be imported.

7. How to save CSV in UTF-8 without BOM format?

Follow these simple steps to import other languages. Thanks for the steps mojeprogramy.com.

  • Prepare a CSV file with the data (I used Excel)
  • Saving files to CSV (Excel function)
  • I opened the CSV file in Notepad + +
  • CTR + A, CTR + C (copy all the text)
  • Then in Menu “Encoding”> “Encode without BOM”
  • CTR + V to paste all text
  • Save the file to import your CSV

8. Why am I getting fatal errors and how to fix it?

Error 1: Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2348617 bytes) in /home4/xxx/public_html/wp-includes/plugin.php on line xxx

The error is due to the lesser memory limit in your environment. You can refer the Codex importing content to know the WordPress import file content support. To fix, do the following

  • open your wp-config.php in the root WordPress directory and add define(‘WP_MEMORY_LIMIT’, ’64M’);
  • If you have access to php.ini file you can increase the ‘WP_MEMORY_LIMIT’.
  • You can also contact your hosting provider to increase the value for you.
  • If you have more Post Variables form field then change the max_input_vars value 3000 in php.ini

Error 2: /nas/wp/www/staging/speedqueen/wp-content/plugins/wp-ultimate-csv-importer-pro/ includes/smackLogging.php

The error is because of the use of auto_prepend_file or auto_append_file in php.ini file.

Add following code in .htaccess file

php_value auto_prepend_file none

php_value auto_append_file none

If none does not work try with 0 in place of none in your htaccess file

php_value auto_prepend_file 0

php_value auto_append_file 0

9. Its Support WPML ?

Yes. Our plugin supports multi language Import in WordPress.

WP Leads Builder for any CRM

1. What are the supported third party plugins?

This plugin supports form builder plugins and user custom field plugins.

Form builders:

  • Gravity Form
  • Ninja Form
  • Contact Form 7

User Custom fields:

  • MemberPress
  • ACF
  • WP-Members

2. Why I’m not able to submit the form created with Contact form 7?

  • After generating the shortcode for Contact form.
  • Go to Contact → Contact Forms → Edit view of the shortcode.
  • In Mail menu, configure all the settings and save.
  • If the mail is not configured the form will trigger an error message stating ‘Submission failed’.

3. What does “wrong login/password” mean when authenticating Zoho CRM?

The problem is due to the ‘Two facto authentication’ method. You can either disable it or create new password for API authentication.

Disable Two factor authentication:

Go to, https://accounts.zoho.com → Two Factor Authentication page → ‘Disable’ link.

Create password for API authentication:

Go to, settings → Manage Application Specific Passwords.

In ‘ Application Specific Passwords’, enter machine name and current account password.

Generate new key(password) and use it instead of your account password.

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