An Open Letter to Sreenivas @ VtigerCRM

June 6, 2017

I have been closely following the happenings of the VtigerCRM as we do work on VtigerCRM for a lot of our customers. I really appreciate your comment on our blog is VtigerCRM killing open source version. I would really like to let you know that the Vtiger CRM Open Source version deserves a better management.

Quality is going down:

The release comes as a surprise to many of us who are actively following the development process and the quality of the released version is much lower than the previous versions. You guys should have tried Release Candidate version before going out with the release. However, it is good to see the release of 7.0.1 which I believe has bugs fixed. Let us wait and watch.

Zero Openness:

I see still zero comments on the release blog. I believe there will be a lot of people who would have left some appreciation or their thoughts on the release blog. I even left a comment which is still not visible in the post. Are you guys sending all comments directly to Trash?

We see one of your developers coming and saying that you have fixed 100s of bugs which is not available in the list of issues in the repository. You guys should call it as a FREE version than the open source version.

Too much tied to Vtiger Company:
When we compare the new User Interface release on the On Demand hosted Vtiger and the Open source version, I believe the community should have been given the new User interface much earlier. It makes me feel that there must be an intentional delay in the Open source version. Given the communities activeness, I believe the Open Source version need a separate community manager and works independent of the VtigerCRM company.

I would love to see these concerns addressed going forward.

We (Smackcoders Technologies) build a lot of extensions integrating Vtiger with other products. We do hosting of the CRM and also customize it for their own installations. Our customers did raise concerns over the current release.