Get To Know About The Top Rated SugarCRM Software

SugarCRM is a proprietary Customer Relationship Management software used by a wide range of business populations. SugarCRM is a reputed customer relationship management company known for its personalized solutions to diverse and multifaceted organizations.

SugarCRM has unfolded to shelter every possible characteristic of customer management and sales process. It captivates powerful files of viable operation starting from marketing cycle to customer retention. SugarCRM serves a broad range of industries with its hassle free customer relationship management softwares. This single platform is the forerunner of many other profitable CRMs. SugarCRM envisioned customer requirements before others and this is the reason for their big achievement.

Know about SugarCRM

SugarCRM provides an exceptional Customer Relationship Management Platform for marketers, customer experience professionals, business owners, enterprises and companies of diverse industries. Comprehensive package and standalone options are available for buying originated SugarCRM.

SugarCRM Solutions for Customer Relationship Management

SugarCRM allows any organization to manage their business needs in a single user-friendly CRM platform. Some of the major features of Sugarcrm are:

  • Monitoring insights of customer data of any dates including future perception.
  • Automation of tasks like customer data capturing and repeated operations.
  • Elevated Marketing idea captivates high volume of potential customers.
  • Increase Sales from more prospects with strong relationship building.
  • Best Serving of Customers in a quick and customized way.

The most highlighted flexibility of using this crm are least reporting, little clicking and least problem. Day-to-day tasks of Customer Support, Marketing, Sales and Service team activities are done by this platform.

History of SugarCRM

SugarCrm made the business industry to implement all their business necessities to be casted on to customer relationship management platform over a period of time.

Inception of SugarCRM

SugarCRM is a software company, started in April 2004 with the name Sugar by three individuals based in California. They were developing web application Sugar and also a customer relationship management (CRM) software.

  • This startup company received $2 million investment and started flourishing from the same year.
  • In September 2004, their application had 25,000 downloads from prospective users and made a great milestone with a new name ‘Sugar Open Source’.
  • Later the company’s project named as ‘Project of the Month’ on Sourceforge attained $86 million of Venture capital.
  • SugarCon - an annual conference for Sugar developers, users and customers in 2006.
  • Employed with over 150 individuals by 2008.
  • Sugar 6 - a revised, completely UI upgrade of Sugar Professional and Sugar Enterprise in June 2010.
  • Single Investor - ‘Nine Figures’ investment made by a single private equity company in August 2018.

Types of SugarCRM

SugarCRM provides CRM, also known as Customer Relationship Management Software serves diverse industries who are seeking for custom-made business applications. The company evolved by multiple redefining editions and also split them with respect to target users.

Old Community Editions of SugarCRM

Generally SugarCRM sells the CRM platform under following major categories, they are

  • 1. Community Edition - Free and Open Source know as Sugar Open Source CRM Published under the Affero GNU Public License v3 (AGPLv3). Since 2004, this edition has had more than 12 million downloads.
  • 2. Professional Edition - Commercial edition with additional features Helps different teams by grouping the users with respect to job role or department. Reporting tool, web based mobile version and Microsoft Office Plugins are remarkable features.
  • 3. Corporate Edition - Released with Sugar 6.2 Version Supports mobile clients like iPad, iPhone and Blackberry platforms with offline storage facilities and high level of customer support services.
  • 4. Enterprise Edition - Extra Functionality Released for big organizations, merging the features of Corporate and Professional Editions along with multiple extra features. Reporting Tool, Plugin for Lotus Notes and supporting DB2 and Oracle databases.
  • 5. Ultimate Edition - Considered as feature complete edition Sugar Connector offered for Lotus Dominos Server.

SugarCRM declared in a blog post that no newer open source version will be released in 2014 and only bugs will be fixed for Community Edition applications, which enraged the developers community. In April 2018, another blog post announced that they had officially stopped the Community Edition Open Source project.

Premium Plans of SugarCRM

SugarCRM platform is available with 6 different premium options and these are divided based on the solution provided, level of support provided and number of users. These 3 features are packed and also can be availed in the following plans of Sugarcrm:

  • Sugar Market
  • Sugar Sell
  • Sugar Serve

Sugar Serve is available in 2 upgraded tiers as standalone solutions. Their plans are offered for per month, per user basis. Specific plan provides free trial and additional paid products are also available.

The latest upgraded version is Sugar Serve 11.0.0 (Q2 2021) with numerous enhancements from 10.3 (Q1 2021). Many of the older versions are moved out from Supporting services and SugarCRM advises its users to upgrade their versions.

Requirements for SugarCRM Installation

Sugar products are developed on Linux, Apache, MySQL and PHP - also called as LAMP stack. Multiple variants can run the platform with compatible databases and web servers.

  • PHP compatible platforms like Mac OS X, Solaris and Windows or Unix also can run the program.
  • Apache 2.x or IIS6 and 7.x web server.
  • MS SQL, SQL Server 2005/2008 and Oracle or DB2 databases.
  • Latest version of PHP Configuration.
  • Chrome, Safari, Firefos and IE 7/8/9 web browsers for accessing the application.

Latest Linux version contains all the above components. Microsoft Web Platform installer is included in SugarCRM for Windows OS. SugarCRM application installer is web based and unzipping the downloaded file in the web server root prompts a step-by-step procedure. No special hardware is required for getting up the instance and running the same is easy.

Benefits of using SugarCRM

Customized applications are the most demanded solution for executing their business needs like Marketing Program, Sales Growth, Manage Databases, Acquisition, Servicing and Retaining Customers. Other benefits of Sugarcrm includes:

  • Marketing and Mass broadcast Campaigns
  • Contact and Account Management
  • Mobile CRM with native applications
  • Social CRM integration
  • Mobile Interface and Calendar Module on Social Connectors

Wrapping Up

SugarCRM is suitable for any company that requires a more custom made platform for increasing the business performance. Community Editions were highly supported by the developer community and ending the open source is a great turn over for everyone. The company created a brand and users trust them, still longing for their quality and standard of solutions they provide. Here you can get SugarCRM Integrations. If you need any questions or enquiries, please write to us [email protected]

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