SugarCRM, Get To Know About The Top Rated Software

SugarCRM is a proprietary Customer Relationship Management software and also, a top rated software. In fact, a wide range of business populations is using it. Moreover, it is a reputed customer relationship management company. To clarify, it's known for personalized solutions to diverse and multifaceted organizations.


SugarCRM has unfolded to shelter every possible characteristic of customer management. In addition, it made the marketing and sales process simple. Furthermore, it captivates powerful files of viable operation starting from marketing cycle. To clarify, this captivation is for customer retention. Moreover, this crm serves a broad range of industries. Most importanly, its named as hassle free customer relationship management software. Above all, this single platform is the forerunner of many other profitable CRMs. Accordingly, this crm envisioned customer requirements before others. In other words, it is the reason for their big achievement.

Know about SugarCRM

SugarCRM provides an exceptional Customer Relationship Management Platform. That is to say, it helps marketers and customer experience professionals. Besides, it also supports business owners, enterprises and companies of diverse industries. Moreover, comprehensive package and standalone options are available for buying originated SugarCRM.

The Solutions for Customer Relationship Management

Truly, any organization can manage their business in a single user-friendly SugarCRM platform. Further, some of the major features of Sugarcrm are:

  • First, monitoring insights of customer data of any dates including future perception.
  • Next, automation of tasks like customer data capturing and repeated operations.
  • Then, elevated Marketing idea captivates high volume of potential customers.
  • In addition, increase Sales from more prospects with strong relationship building.
  • Most impotantly, the best servicing of Customers in a quick and customized way.

In fact, the most highlighted flexibility of using this crm is least reporting. Of course, little clicking and least problem are also a great convenience. Besides, this crm platform performs day-to-day tasks of Customer Support. In addition, it deals with Marketing, Sales and Service team activities.

History of SugarCRM

SugarCrm made the business industry to put in place all their business necessities. To clarify, it casts your needs on to crm platform over a period of time.

Inception of Sugar CRM

SugarCRM is a software company, started in April 2004. Accordingly, with the name Sugar by three individuals based in California. Indeed, they were developing web application Sugar. Besides, also creating a customer relationship management (CRM) software.

  • First, this startup company received $2 million investment. Further, it started flourishing from the same year.
  • Next, in September 2004, their application had 25,000 downloads from prospective users. Moreover, they made a great milestone with a new name ‘Sugar Open Source’.
  • Later, the company’s project named as ‘Project of the Month’ on Sourceforge. Most importantly, they attained $86 million of Venture capital.
  • Then, SugarCon - an annual conference for Sugar developers, users and customers in 2006.
  • After, employed with over 150 individuals by 2008.
  • Meanwhile, launched Sugar 6 - a revised, completely UI upgrade of Sugar Professional. Simultaneously, Sugar Enterprise in June 2010.
  • At last, a single Investor made a ‘Nine Figures’ investment. That is to say, a single private equity company invested in August 2018.

Different Types

CRM, also known as Sugar Customer Relationship Management Software serves diverse industries. In fact, it serves organization who are seeking for custom-made business applications. Further, the company evolved by multiple redefining editions. Besides, it also got split with respect to target users.

Old Community Editions of SugarCRM

Generally SugarCRM sells the CRM platform under following major categories, they are:

  • 1. First, Community Edition - Free and Open Source know as Sugar Open Source CRM. Moreover, published under the Affero GNU Public License v3 (AGPLv3). Further, since 2004, this edition has had more than 12 million downloads.
  • 2. Second, Professional Edition - Commercial edition with additional features. Truly, it helps different teams by grouping users with related job role or department. In addition, reporting tool and web based mobile version had big repute. Further, using Microsoft Office Plugins are also a remarkable feature.
  • 3. Third, Corporate Edition - Released with Sugar 6.2 Version. Of course, it supports mobile clients like iPad, iPhone and Blackberry platforms. Truly, it made it possible with offline storage facilities. Moreover with high level of customer support services.
  • 4. Next, Enterprise Edition - Extra Functionality Released for big organizations. Most importantly, merging the features of Corporate and Professional Editions. Equally important, they merged along with many extra features. Further, Reporting Tool, Plugin for Lotus Notes and supporting DB2 and Oracle databases.
  • 5. Later, Ultimate Edition - Considered as feature complete edition. Certainly, Sugar Connector offered for Lotus Dominos Server.

SugarCRM declared in a blog post that no more releases of newer open source version in 2014. Additionally, they will only fix bugs for Community Edition applications. That is to say, this enraged the developers community. Moreover, in April 2018, another blog post made an announcement. Equally important, that they had officially stopped the Community Edition Open Source project.

Premium Plans of SugarCRM

SugarCRM platform is available with 6 different premium options. Furthermore, there are divisions based on the solution provided. And also the level of support provided and number of users. In addition, these 3 features pack is available in the following plans:

  • First, Sugar Market
  • Next, Sugar Sell
  • Then, Sugar Serve

Sugar Serve is available in 2 upgraded tiers as standalone solutions. Besides, their plans are for per month, per user basis. Further, specific plan provides free trial and additional paid products are also available.

The latest upgraded version is Sugar Serve 11.0.0 (Q2 2021) with many enhancements from 10.3 (Q1 2021). Most importantly, they moved out many of the older versions from Supporting services. Above all, SugarCRM advises its users to upgrade their versions.

Requirements for Sugar CRM Installation

Sugar products uses LAMP stack. To clarify it is a collection of Linux, Apache, MySQL and PHP. Besides, multiple variants can run the platform with compatible databases and web servers.

  • PHP compatible platforms like Mac OS X, Solaris and Windows or Unix also can run the program.
  • Apache 2.x or IIS6 and 7.x web server.
  • MS SQL, SQL Server 2005/2008 and Oracle or DB2 databases.
  • Latest version of PHP Configuration.
  • Chrome, Safari, Firefos and IE 7/8/9 web browsers for accessing the application.

Latest Linux version contains all the above components. Moreover, they also included Microsoft Web Platform installer for Windows OS. To clarify, SugarCRM application installer is web based and unzipping the downloaded file. Further, it downloads in the web server root prompts a step-by-step procedure. Above all, no requirements for special hardware. That is to say, not required anything extra for getting up the instance and running the same is easy.

Benefits of using Sugar CRM

Customized applications are the most demanded solution for executing your business needs. Specifically Marketing Program, Sales Growth, Manage Databases, etc,. Moreover Acquisition, Servicing and Retaining Customers. Most importantly, other benefits of Sugarcrm includes:

  • Marketing and Mass broadcast Campaigns
  • Contact and Account Management
  • Mobile CRM with native applications
  • Social CRM integration
  • Mobile Interface and Calendar Module on Social Connectors

Wrapping Up

SugarCRM is suitable for any company that requires a more custom made platform. In other words, organizations looking for increasing the business performance will need this. Further, Community Editions were highly supported by the developer community. Consequently, ending the open source is a great turn over for everyone. However, the company created a brand and users trust them. Besides, industries still longing for their quality and standard of solutions they provide. Here you can get SugarCRM Integrations. If you have any questions or enquiries, please write to us [email protected]

Cookies help us deliver our services. By using our services, you agree to our use of cookies.