Connect WordPress with Freshdesk Support Portal using WP Helpdesk

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Let’s start with the plugin installation tutorial.

One of the trouble-free and robust CMS in today’s world is WordPress. In 2004, WordPress was released with support for “Plugins” which helps in expanding its core functionalities. And it takes WordPress to a whole new level with millions of users around the globe. With the current version of WordPress 5.3.2, there are 52,479 official FREE plugins in the repository to build your website with feature-rich functionality. Are you excited to extend the default functionality of WordPress with these extended features? We have compiled different methods of plugin installation for you to easily install and make use of it.

What are Plugins?

Besides themes, we have plugins, which are a very redeeming feature of WordPress. Here, Non-developers have supremacy in developing codes to scale up their website functionality. Plugins are software appended and can be installed in WordPress, for elongating the functionality of the website. A plugin is tedious and helps us work more simple. We can install a plugin in various methods. The installation of the plugin is a rapid process. Here, we will interact with the needs of the plugin and how to install and put it into service. We will discuss the three methods of installation.

Method 1 – Installation from the WordPress Dashboard​

Installing Plugins from the WP Dashboard is one of the elementary methods. This method is preferable for the open-source and community plugins that are listed in the WordPress plugin directory. We must log in to WordPress to proceed with the next. Opt for Plugins -> Add New. We can download or save the plugin by using a search tool on the page. Let us try searching with WP Ultimate CSV Importer.


The Plugin is ready to perform in WordPress.

Note to Self :

Only free plugin available in the directory can be installed.

Method 2 – Installation in the Admin area

We have an alternative method for installing the plugin by availing the paid version. Let’s initiate downloading the plugin from the source. We have to set a login as Admin. Opt for Plugins -> Add New -> Upload Plugin. Opting will pop out the plugin upload page.


Let us tap the “Choose File” toggle and explore the zip file in the downloads for proceeding with the installation. The user will receive a popup message for accreditation. It is mandatory to activate the installed plugin or it will be futile. This installation supports only plugins in zip format.

Method 3 – Installation using FTP

The closing and the puzzle method of installing the plugin is using FTP. It can be referred to as Manual Importing. We have to download the zip file of the plugin from the directory and extract it in /wp-content/plugins folder to proceed forward. This method is a complex process for the apprentice until they practice once.


ForthComing is to connect the site’s server with FTP. There might be perplexity in connecting the server, at that point, we have to reach out to the hosting provider. Plot a route to the wp-content enclosed on the installation page. Search out the path /wp-content/plugins, to update the extracted file or folder. Once uploading is done, the next process will be verification that is installed in the WordPress folder. Else, all the current uploaded files have to be detached and the installation should be resumed.

Activation of plugins

Installation can be concluded only if it is activated and configured. Plugins can be activated or deactivated in WordPress. It can be configured in the settings. Configuration varies for each of the plugins. It has to be performed only in the updated version of that plugin.

Connect WordPress website with your support portal, Freshdesk

Picture this: You place your dinner order in your favorite restaurant, the operator promises the delivery would be in an hour and the delivery guy arrives after 45 minutes. You will pay the bill and give him a handsome tip. What if you get your order delivered after 1 hour 30 minutes, chances are you’ll switch to a different restaurant for your next order.

wordpress helpdesk integration

Ditto!!! The same case for your business. It is paramount for any business to deliver timely customer service. Whether it may be responding to email or answering client calls, failure in responding to customer queries in a timely fashion could be the difference between the success and failure of your business. But it’s not an easy one to achieve. When your customer base starts increasing, the support reps struggle to maintain their inbox. To handle this efficiently, there are many helpdesk solutions available in the market. One such popular solution is Freshdesk. It lets you efficiently handle all your customer support queries at one place. Now a set of questions pops up on your mind, How to connect this helpdesk to my website? Is it possible to capture support queries from my WordPress website? Will I be able to use one of my existing forms as a support form to capture queries? One answer to your queries, WP Helpdesk Integration to connect your WordPress website with your Freshdesk.

Connect your Freshdesk with WordPress

Configure and Connect to start capturing all your customer support queries. Add your Freshdesk configuration to bridge your WordPress website with Freshdesk.

Use Existing or create your own web form

WP Helpdesk Integration, lets you create and use your own support form. It automatically fetches all the desired Freshdesk fields, choose the appropriate field that you need to include in your support forms. In addition, you can also use one of your existing third-party webforms like Contact Form 7, Ninja Form and Gravity Form.

Free from duplicates

When the same customer submits the web form, WP Helpdesk Integration auto detects it. You either Create a new ticket or update the existing ticket with the new information or skip the duplicates.

Want to learn more? Go ahead and check out our live demo to give it a try. You can email to us at [email protected] for any help.

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